Can You Trust Your Numbers?
Most companies have reporting. Few operate on operational truth.
Most organizations operate on multiple versions of the truth. High-performing organizations operate on one.
1. Do people feel safe speaking about what is actually causing problems?
Or is performance filtered out of fear of political backlash?
High performers: Establish a culture of truth
2. Are your key metrics defined the same way across the business?
Or does each function calculate them differently?
High performers: Define and certify Trusted Facts
3. Do you understand what is driving your results?
Or, when a KPI turns yellow, do you struggle to identify the cause?
High performers: Connect metrics to performance drivers
4. Is there clear ownership of the business case for analytics and AI?
Or are initiatives driven by technology without accountability for outcomes?
High performers: Assign ownership and governance
5. Is your business operating differently due to analytical insights?
Or is it still running much the same way it always has?
High performers: The business runs on strong, fact-based, cross-functional coordination
High-performing organizations change the culture and how the business fundamentally operates.
Truth
A culture where reality is surfaced, not filtered
Trusted Facts
Trusted, certified performance metrics. Clear definition, data source, and calculation method
Operational Truth Domains
Trusted, certified metrics of all the drivers for a KPI (Key Performance Indicator)
Ownership
Accountability for definitions, outcomes, and decisions
Action
The business operates on an aligned understanding of performance and shared goals
What Drives Operational Truth
Where Do Most Companies Go Wrong with AI?
They try to jump straight to AI. But if the numbers are not trusted, AI does not know and cannot fix that. It produces confident answers based on flawed inputs. BI and AI become IT-led initiatives without business ownership. Projects move forward without a defined business outcome and fail to deliver the impact that the board expects.
Trusted Facts is a Business-first Approach to BI and AI. BI before AI.
It is a change in how the business runs:
Executive commitment to truth
Establishes undisputed business performance metrics, Trusted Facts.
Business case-driven prioritization of projects with clear owners and accountability